Updated on: January 18, 2017
Children's Online Privacy Protection
FEN does not knowingly collect Personal Information from users who are under 13 years of age.
During the Registration Process for creating a company or user account, we request for your name, email address and phone number. These will be treated as your Personal Information.
You will also be asked to choose a unique username and a password, which will be used solely for the purpose of providing access to your user account. Please note that your username is not Personal Information, even if it is related to your real name. You should select your username accordingly.
FEN will have access to certain additional information provided by you as part of using FEN Services, such as the location of your mobile device when the mobile app is activated, and the telecommunications carrier you use with your mobile device. This additional information may also include third party names, email addresses, phone numbers and physical addresses, and will be used by us to provide the Services to you. We do not share your Personal Information with anyone for promotional purposes, nor do we utilize it for any purposes not associated with the Services unless you expressly consent otherwise.
When you elect to refer friends to the website, we request their email address and name to facilitate the request and deliver a one time email. Your friend may contact us at email@example.com to request that we remove this information from our database.
We post user testimonials on our website. These testimonials may include names and other Personal Information and we acquire permission from our users prior to posting these on our website. FEN is not responsible for the Personal Information users elect to post within their testimonials.
Your usage details such as time, frequency, duration and pattern of use, location and route information, features used and the amount of storage used will be recorded by us in order to enhance your experience of the FEN Services and to help us provide you the best possible service.
Contents of your User Account
We store and maintain data, files, documents, and other data stored in your user account within a cloud computing environment. We may use third-party data and hosting providers to provider, operate and maintain the cloud environment, but we will maintain control over the Personal Information associated with your account. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers and third-party servers even after deletion or termination of your user account.
We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor's movements and to improve our website. We link this automatically collected data to other information we collect about you. We may use this data and information in our discretion, including to improve the Services and create new offerings. We may also share this data and information with third parties, provided that we will not disclose your usage details to a third party in a way that can be associated with your Personal Information.
Cookies and Other Tracking Technologies
We use temporary and permanent cookies to enhance your experience of our FEN Services. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in’ option in FEN Services, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website.
Technologies such as cookies, beacons, tags and scripts are used by FEN and our partners (such as reseller partners), affiliates, or service providers (such as analytics service providers). These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.
How We Use Your Information
We may use your Personal Information together with any other data or information we collect from you in our discretion, including to provide, improve and customize the Services and create new offerings. For example, we may use your location and route information to provide tracking and reporting.
We may also use your Personal Information and other data and information to (a) provide support and address issues with the Services, (b) contact you regarding the Services or your data, (c) conduct surveys or questionnaires with respect to the Services. We may also use it to prevent fraud, identity theft or other criminal activity, or to comply with any applicable law, statute or court order. If we deem it appropriate, we may also disclose your Personal Information and other data and information in association with any dispute or legal proceeding between you and FEN, or between you and a third party with respect to the Services.
We may also share non-Personal Information with third parties, provided that we will not disclose your usage details to a third party in a way that can be associated with your Personal Information.
If you include content in any public area of the Service, such as a support forum or community board, you understand that anything you post is public and may be reposted and reused by FEN as permitted in the Terms of Service. You should not post any Personal Information in any public area unless you are willing to make that information public. We have no responsibility for any information that you post, and you post at your own risk.
With whom we share Information
How secure is your Information
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, corporate information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing FEN Services to you and are bound by confidentiality obligations. However, these measures are unable to provide an absolute guarantee of security. Therefore, although FEN makes great efforts to protect your Personal Information, FEN cannot guarantee and you cannot reasonably expect that FEN’s databases will be entirely secure and immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
Your Choice in Information Use
Accessing, Updating and Removing Personal Information
Users who wish to correct, update or remove any Personal Information including those from a public forum, directory or testimonial on our site may do so either by accessing their user account or by contacting FEN Customer Support Services at firstname.lastname@example.org. Such changes may take up to 48 hours to take effect. We respond to all inquiries within 30 days.
Investigation of Illegal Activity
Notification of Changes
Links from our website